Order Protection

Where is My Order?

Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.

What if My Order Never Arrives or is Stolen?

If your order has not arrived, please file a claim with Route here.

What if My Order Arrives Damaged?

If your order has arrived at you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing. You can file a claim with Route here.