Why Is Your Face ID Not Working on iPhone 11? Here’s the Fix

Face ID is a revolutionary feature on the iPhone 11, providing security and convenience. It allows you to unlock your phone, authorize payments, and more, all with a simple glance. However, what do you do when Face ID stops working on your iPhone 11? In this article, we'll explore the common reasons for Face ID issues on iPhone 11 and provide solutions to get it back in working order.

Why Is Your Face ID Not Working on iPhone 11?

Face ID may not work on your iPhone 11 due to various reasons. Here are some common causes and solutions:

1. 🚫 Camera Obstruction: Dirt, smudges, or other obstructions on the TrueDepth camera can prevent Face ID from working properly. Face ID won't function if it can't see your face clearly.
2. 📱 Screen Protector or Case: Some screen protectors or cases might block the TrueDepth camera.
3. 💡 Lighting Conditions: Extremely bright or dark environments can affect the camera's ability to recognize a face.
4. 🕶️ Face Obstruction: If your face is partially covered by glasses with certain coatings, a mask, or other objects, Face ID might not work.
5. 📏 Angle and Distance: The iPhone must be held at a proper distance (typically 10-20 inches) and angle from the face for Face ID to function correctly.
6. 🐞 Software Issues: Software glitches or bugs sometimes affect Face ID. Updating your iPhone to the latest iOS version can often resolve these problems.
7. 🔄 iOS Version: Running an outdated version of iOS might result in Face ID issues. Apple often releases updates that fix known bugs.
8. ⚙️ Face ID Settings: Face ID might be disabled for certain features or not set up correctly.
9. ❌ Failed Face ID Setup: If Face ID wasn't set up correctly or the initial setup captured a poor representation of the face, it might not work as expected.
10. 🛠️ Hardware Damage: If the iPhone has been dropped or damaged, the TrueDepth camera system or other components related to Face ID might be affected.

How to Fix Face ID Not Working on iPhone 11

Face ID is a facial recognition feature on newer iPhones, including the iPhone 11. If you're experiencing issues with Face ID not working on your iPhone 11, here are some steps you can take to troubleshoot and potentially fix the problem:

1. Check for Obstructions

Checking for obstructions is the first step in troubleshooting Face ID issues on your iPhone 11. Ensure the iPhone's TrueDepth camera is clean and free of any dirt, smudges, or other obstructions. Make sure nothing is covering the camera, such as a screen protector, case, or sticker.

2. Scan in Proper Lighting

Scanning in proper lighting is essential for Face ID to work effectively on your iPhone 11. Use Face ID in a location with good lighting. Natural daylight or well-lit indoor spaces are ideal. Avoid situations with extreme lighting conditions, such as direct sunlight or strong backlighting. These conditions can make it challenging for Face ID to scan your face accurately. Ensure there are no shadows or obstructions on your face, as these can affect Face ID's ability to recognize you.

3. Hold Your iPhone at the Right Distance

Holding your iPhone at the right distance is crucial for successful Face ID recognition on your iPhone 11. Hold your iPhone at a distance of about 10 to 20 inches (25 to 50 centimeters) from your face. This is the ideal distance for Face ID to work effectively.

Don't hold your iPhone too close to your face or too far away. Extreme distances can make it difficult for Face ID to scan your facial features accurately. Hold your iPhone steadily so it doesn't move or shake while Face ID scans your face.

4. Ensure Your Face is Visible

Face ID needs to see your eyes, nose, and mouth to work properly. Make sure they aren't covered by clothing, hair, or other objects. Ensure your face is centered within the iPhone's camera view. Your entire face, from the chin to the forehead, should be visible to the TrueDepth camera.

5. Update iOS

Updating to the latest iOS version often includes bug fixes and improvements that can address Face ID issues. Here's how to update your iOS on iPhone 11:

1. Ensure your iPhone is connected to a Wi-Fi network. Software updates are large and may not be possible over cellular data.
2. Make sure your iPhone has sufficient battery life or is connected to a charger. It's a good practice to have at least 50% battery or connect to a charger during the update.
3. Open the Settings app on your iPhone.
4. Scroll to General and tap on it.
5. Tap Software Update. Your iPhone will check for available updates.
6. If an update is available, tap Download and Install. Follow the on-screen instructions to complete the update.
7. You may be required to enter your device passcode during the update process.
8. After the update is installed, your iPhone will restart. Make sure to unlock your device using your passcode.

6. Check Face ID Settings

By verifying and adjusting your Face ID settings as needed, you can ensure it's set up correctly and tailored to your usage. Checking your Face ID settings is essential to ensure it's properly configured on your iPhone 11. Here's how to do it:

1. Open the Settings app on your iPhone.
2. Scroll down and tap Face ID & Passcode.
3. Enter your device passcode.
4. In the Face ID section, ensure Face ID is enabled for the functions you want to use, such as Unlock iPhone, iTunes & App Store, and Apple Pay.
5. Review the other settings in this section, such as Require Attention for Face ID. Make sure they are configured to your preferences.

7. Reset Face ID

Resetting Face ID can be a useful step if you're facing issues with it on your iPhone 11. Here's how to do it:

1. Open the Settings app on your iPhone.
2. Scroll down and tap Face ID & Passcode.
3. You will be prompted to enter your device passcode to access Face ID settings.
4. Under the Face ID section, tap Reset Face ID.
5. Follow the on-screen instructions to set up Face ID once more. This involves scanning your face from different angles.
6. Ensure you follow the prompts accurately and complete the Face ID setup.

By resetting the Face ID and configuring it again, you may resolve any configuration issues that were causing problems. After the reset, test Face ID to see if it's functioning correctly. If you continue to experience difficulties, consider other troubleshooting steps or contact Apple Support for assistance.

8. Restart Your iPhone

Sometimes, simply restarting your iPhone can resolve minor glitches. Press and hold the side button and either volume button until the power off slider appears. Slide to power off. After your iPhone 11 turns off, press and hold the side button again until you see the Apple logo.

9. Check for Physical Damage

If your iPhone has been dropped or damaged, the TrueDepth camera system might be affected. Checking for physical damage is important when dealing with Face ID issues on your iPhone 11. Here's how to do it:

1. Examine your iPhone for any physical damage, such as cracks, scratches, or damage to the TrueDepth camera area.
2. If there are smudges, dirt, or debris on the TrueDepth camera's lens or sensors, gently clean them with a microfiber cloth. Ensure the camera is clear and unobstructed.
3. If your iPhone has been exposed to water or moisture, it could affect Face ID. Check for signs of water damage, like water spots or condensation inside the device.
4. Ensure there are no screen protector films or cases that are interfering with the TrueDepth camera's view.
5. If your device has experienced physical trauma, like a drop or impact, it could damage the TrueDepth camera module or internal components. In this case, a visit to an Apple Store or authorized service provider may be necessary.

Physical damage can significantly impact Face ID's performance. If you discover damage, it's recommended to address it promptly to maintain the functionality of Face ID on your iPhone 11.

10. Reset All Settings

Resetting all settings can be a helpful step to resolve Face ID issues on your iPhone 11. Here's how to do it:

1. Open the Settings app on your iPhone.
2. Scroll down and tap General.
3. Scroll to the bottom and tap Reset.
4. Choose Reset All Settings.
5. You will be prompted to enter your device passcode.
6. Confirm the reset by selecting Reset All Settings in the pop-up confirmation.
7. Your iPhone will reset all settings to their default values. This includes network settings, display settings, and Face ID settings.
8. After the reset is complete, set up Face ID again by going to Settings > Face ID & Passcode.

By resetting all settings, you eliminate any incorrect configurations that might have been causing Face ID issues. However, note that this will reset all your settings to their defaults, so you may need to reconfigure various preferences like Wi-Fi networks and display settings. Test Face ID after the reset to see if the issue is resolved. If not, consider other troubleshooting steps or contact Apple Support for assistance.

11. Contact Apple Support

If you've tried all the above steps and Face ID still isn't working, it might be a hardware issue. It's best to contact Apple Support or visit an Apple Store or authorized service provider for further assistance.

Remember, before making any significant changes or resets on your iPhone, it's always a good idea to back up your data to iCloud or your computer.

Get Your Face ID Working on iPhone 11

Face ID is a remarkable feature, and understanding why it may not work and how to fix it is essential. By following the provided solutions and seeking help when needed, you can ensure your iPhone 11's Face ID stays reliable and secure.

Remember, Face ID is not just a convenience; it's a crucial component of your device's security. If you’ve tried the solutions listed in this guide and your Face ID still doesn’t work, you may have a faulty iPhone 11. You can replace it and buy a used iPhone 11 or upgrade to the latest model, like the iPhone 13 or iPhone 14 if you’ve been wanting to change your phone for a while.

Frequently Asked Questions

1. What is Face ID?

Face ID is a facial recognition technology developed by Apple. It enables secure authentication on compatible devices like the iPhone 11. Using advanced sensors, it scans and analyzes your facial features to unlock your device and authorize various functions, enhancing security and user convenience.

2. Why might my Face ID not recognize my face?

Face ID may not recognize your face due to obstructions like masks, poor lighting, incorrect settings, or physical damage. Ensure a clear view of your face, well-lit surroundings, correct settings, and no damage to the TrueDepth camera. If the issue persists, consider software updates or contact Apple Support.

3. What should I do if software glitches are causing Face ID issues?

If software glitches are causing Face ID problems, start by updating your iPhone's software to the latest version, which often includes bug fixes. If the issue persists, consider resetting Face ID in your device settings, and if necessary, contact Apple Support for further assistance.

4. How can I clean the TrueDepth camera to improve Face ID recognition?

To improve Face ID recognition, clean the TrueDepth camera gently using a microfiber cloth. Ensure the lens and sensors are free from smudges and debris. A clean camera provides a clear view, enhancing the accuracy of Face ID recognition on your iPhone 11.